Talking to Customer Service BOTs Makes Me Want to Seek Therapy

Has anyone ever had a pleasant experience?

Photo by Icons8 Team on Unsplash

It all began two weeks ago. I had a big problem with a shipping company's website and could not print labels for a pickup.

At first, I blamed myself. Maybe I fat-fingered the address or clicked the wrong box. Possible, my browser was at fault or had trouble with…